More than 3/4 (78%) of British frontline workers said they were only sometimes, rarely, or never listened to on the topics that matter to them the most – operations, safety, and health and wellbeing – according to new research by SafetyCulture.

SafetyCulture’s Feedback from the Field research features the views of British, American and Australian “frontline workers” – defined as individuals who must “physically show up to their job”, including the likes of hospitality, retail, manufacturing, and logistics workers.

The research revealed the viewpoints of frontline workers towards reporting on workplace issues. In fact, more than one in five British frontline workers (22%) do not feel empowered to report issues due to job loss fears. On top of this, 34% of frontline workers say that believing “nothing will be done” stops them providing feedback within the workplace.

SafetyCulture’s operations platform tackles this by empowering staff to report issues, giving them a voice within the workplace. Its new capture and notify functionality further connects leaders and frontline workers to help address under-reporting.

Bob Butler, Global General Manager of SafetyCulture said, “While frontline workers have kept our nations running over the past 18 months, many don’t feel that their voices are valued. Two-way communication between frontline workers and management is no longer a ‘nice to have’, it is a business imperative. Leaders need to be arming their teams with the right tools to allow them to add value, be heard, and stay safe.”

Quality training is also of key importance to frontline workers when considering a new role. Nearly all British frontline workers (92%) describe quality training as important, even ahead of a competitive holiday allowance – which 61% see as a top priority.

Darren Winterford, CEO of EdApp, an award-winning mobile-first training platform, said: “It’s important to clarify that deskless workers aren’t after any old training. Mobile learning is quickly becoming the most accessible way to get training out to those in the field or working remotely.”

To read the full report visit: