LINPAC Packaging, Europe’s leading multi-material packaging manufacturer, has received the prestigious ServiceMark accreditation from the Institute of Customer Service.

The food packaging company, based in Featherstone, West Yorkshire, has been recognised for its excellent standards of service to its customers through its LINcare programme. LINcare comprises of a set of business standards, which tell customers about the quality of service they can expect and makes it easy for customers to inform the company if it falls short of expectations.

ServiceMark is the national customer service standard from the Institute of Customer Service and is achieved through a combination of three components; self assessment, customer feedback measurement and independent on-site assessments. There are 436 members of the Institute, 72 of which have been accredited with the ServiceMark.

LINPAC joined the Institute in July last year and currently they are one of only two manufacturing companies to have been awarded ServiceMark.

Louise Glover, UK Supply Chain Manager at LINPAC, said: “We are committed to delivering a world-class business and service to our customers through effective people performance, technology and processes. This award illustrates our commitment to serving our customers well and investing in our employees so that their skills, knowledge and qualities shine through to deliver excellent levels of service.”

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