An IT solution from CSB-System has helped a Belgian manufacturer of breaded and frozen products for the foodservice sector to greatly expand its operation. Since introducing the Smart Business Processes and Smart Automation modules, Volys Star has doubled its production and picking volumes and all orders are delivered on time.

The CSB solution enables Volys Star to deliver quality of service and customer satisfaction. One major benefit is the way it optimally supports operators during order intake, providing up-to-date information about stock in-hand, resources, capacities and production and picking orders. This means operators can precisely indicate whether the requested order can be delivered on time. If products are not available, the system automatically determines the next possible production and delivery dates, or suggests alternatives.

“Before, we could not always fully meet our delivery promises, which of course led to differences with our customers,” says Project Manager Geert Werbrouck. “Today, we have achieved one hundred percent supply capability. Every accepted order is delivered on time.”

The precision of Volys Star’s deliveries has also improved considerably thanks to the CSB-System. Faulty deliveries have been rendered all but impossible by a sophisticated combination of picking system, weigh labelling units and controls in loading.
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